Each assignment follows a clearly defined path, giving our team visibility on every stage of recovery.
01
Allocation & Data Review
Portfolio details are shared by our team; we study the buckets, risk levels and expected strategy
and map the data to callers and field executives.
02
Calling & FOS - Field Officer
The contact center initiates reminder and follow-up calls, while the FOS team conducts field visits to verify and update customer contact and address information.
03
Field Engagement
Field executives visit confirmed locations, negotiate payments/settlements and collect or guide
customers for secure digital payment options.
04
MIS & Closure
Daily MIS, recovery status and updated details are shared with your teams, ensuring clear visibility
and faster closure of delinquent accounts.
